Kamsudhar Mandal (Work Improvement Committee)

In all my years of service I have observed that no matter how many the number of constabulary at a police station, only a few work very sincerely. These include the detection staff, mill special, beat constable, In-charge officer's office orderly, and so on. All the (other) constables at the police station are well versed in the daily working of the police station.

They have a lot of information about criminals and the various activities of the police station. And they have an intense desire to do some good work. But the current working system of the police stations does not allow the office in-charge to utilize the resources of the remaining people in an appropriate manner.

Consequently, even if the number of constables at a station is increased, there is no difference in the qualitative work output of that station. That is to say, the public is not served as effective and efficiently as it could be. The experience of the Pune, Satara, Akola districts has proved that the Kamsudhar Mandal is an extremely effective tool to achieve a qualitative difference in the working of a police station with the help of the knowledge and energy of all the constabulary of a police station.

I first implemented this scheme in the Pune rural district in the year 1998. On the same lines we have implemented the Kamsudhar Mandal plan in each police station of the North Region, Mumbai.

The Kamsudhar Mandal Programme is based on the following methodology

  • Joint family system (Indian)
  • Quality circle (Japan)
  • Kaizen (Japan)

The Joint Family System (Indian)

The Indian social structure is predominantly agriculture-based so the joint family system is the mainstay of this society. Having grown up in rural India I have seen many such joint families. These families would have 2 to 10 brothers living together. Since centuries our joint family system has run on the principle of natural justice. These joint families happily lived together for generations. Though all brothers had an equal share in the inherited wealth and property, there would be division of labour amongst them.

There would be one head of the family, he would be at the helm of all activities. Any decision, small or big, which had to be taken would be taken jointly by all the brothers coming together and keeping in mind the wellbeing of the entire family. These decisions were not restricted to issues related to farming. They included financial, educational, social decisions to improve the status of the family in all these areas. The brothers would also discuss about which political party they would support.

They would all think about and contribute to the overall betterment of the standard of living of their family. The entire family would strive hard as one. Though the joint family system has suffered a setback due to industrialization, the seeds of this system are still fresh in the minds of the Indian citizens. This system can prove to be very useful in the working of the police force.

Quality Circle

In World War II the United States dropped the atomic bomb on Japan and destroyed the nation. But today Japan is one of the most developed countries of the world. What could be the reason for this?

Apart from national pride and a lot of hard work and many similar reasons, one of the main reasons for their resurrection was the fact that the Japanese used the techniques of Quality Circle and Kaizen.

How do these Quality Circles work in Japan?

In Japan, in each and every company, a few people right from the level of the ordinary worker up to the Managing Director come together on a regular basis. This group is known as the Quality Circle. It discusses various aspects of work like how to improve the quality of their company's products, how to increase the production, how to advertise the products so that the maximum number of people will buy them and so on. Thanks to this system, Japanese products conquered the markets of the world.

Kaizen

The word `Kaizen' is formed by combining the two Japanese words, Kai and Zen. Kai means change and Zen means good.

  • Kaizen means change for the better
  • Kaizen means continuous improvement
  • The technique of Kaizen can be very useful to the police force for bringing about a constant improvement in public service

The definition of the Kamsudhar Mandal

The formation of a group consisting of everyone, right from the police constable to the senior most officers of a police station to meet regularly to exchange thoughts, propose new ideas to bring about a continuous improvement in the day-to-day working of their police station, is what the Kamsudhar Mandal is all about.

Why is the Kamsudhar Mandal advantageous?

  • This system involves all people from the lowest up to the highest level, so it encourages team spirit.
  • As the participation of many people is encouraged in improving the working of the police station, a lot of good ideas and suggestions come forth.
  • Definitely, many heads make a better decision than one head.
  • Everyone has a hand/say in the decision taken. Since they think that the decision is their own, everyone very happily implements it.

 

The structure of the Kamsudhar Mandal in a police station

  • Everyone from a police constable to a Senior Police Inspector in a police station will be a member of the Kamsudhar Mandal.
  • There will be at least one meeting every week.
  • For the efficient running of a police station, beat officer and constables have been designated. For example, at the Samtanagar police station, there is one Senior Police Inspector and four other Police Inspector and the police station has four beats. Senior Police Inspector will do the overall supervision and for every beat one Police Inspector will oversee work as beat/group in charge. The 21 Asst. Police Inspector/Police Sub-Inspector and 155 constables available at the station have been distributed equitably over the four beats so each beat gets 1 Police Inspector, 4 Asst. Police Inspector/Police Sub-Inspector (approx.) and 39 constable (approx.)
  • At every police station the meetings will take place at two levels.
  • In any one week of a month, one meeting will be held at the police station level. That meeting will be attended by all the officers and constables assigned to that police station (for example, all 5 PI, 21 API/PSI and 155 constables of the Samtanagar police station).
  • The meeting at the beat level should preferably take place at the beat chowky.
  • For the monthly meeting held at the police station level, the officer in-charge of the neighbouring police station should be invited so that there can be an exchange of information regarding criminals and other activities.
  • Officers and staff of the local crime unit should be invited to attend the monthly meeting of a police station which has a higher percentage of crimes against property.
  • If the police station has a higher number of traffic-related problems, officers of the traffic branch should be requested to attend the monthly meeting.
  • At a police station which has caste, regional, political or industrial tension-related cases, officers of the Special Branch should be requested to attend the monthly meeting.
  • The Asst. Commissioner of Police should attend at least two meetings in a month at each police station.
  • The Dy. Commissioner of Police should attend at least one meeting in a month. The police station will be instructed that as far as possible the monthly meeting will be organized at the time of his visit to the police station.

The following points should be discussed in the meeting of the Kamsudhar mandal.

1. Working of the Mohalla Committee.

  • Measures required to be taken to make the working of the Mohalla Committee more efficient and effective.
  • Measures required to be taken to resolve the non-cognizable social/civil/criminal disputes with the Mohalla Committee.
  • Strengthening the intelligence network
  • Tackling terrorist and subversive activities
  • Tackling communal tensions

2. Fostering the team spirit.

  • To appreciate the good work done by the staff or officers.
  • To play team games like volleyball, cricket and kabaddi at the police station.
  • Once a month everyone should have lunch or dinner together.
  • The festivals of the different religious faiths of every person at the police station should be celebrated together, for example, Diwali, Id, Buddha Jayanti, Christmas, Mahavir Jayanti, Guru Nanak Jayanti and so on.

3. Evaluation of work.

  • The work of every employee and officer should be appropriately evaluated and the information regarding the good and bad work done by each person should be shared with everyone.
  • Quick disposal of pending crimes, accidental deaths, pending applications and other matters

4. To introduce steps to implement smooth flow of traffic to reduce accidents.

5. Crimes against property.

  • To bring to light crimes like dacoities, robberies and housebreaks.
  • Exchange of information about suspected criminals
  • To take preventive action to reduce all kinds of crimes
  • To make the night patrolling more effective with increased participation of the public.
  • To keep surveillance on the activities of history sheeters, known-criminals and anti-social elements.

6. Absconding and wanted suspects/accused.

  • Exchange of information about wanted and absconding suspects/accused of one police station with the other police stations of that area.
  • Scheme to catch such accused.

7. Rehabilitation of criminals.

  • To produce during the Mohalla Committee meeting individuals who are acomplised and active in crimes against property. This would enable the Mohalla Committee members to identify them and keep an eye on them in the absence of the police. This way the 200 eyes of the Mohalla Committee members will be able to keep a better watch than the 2 eyes of the police constable.
  • To discuss the possibility of better placed Mohalla Committee members being able to help get novice criminals jobs as watchmen, daily wage labourers, etc in order to rehabilitate them.
  • Getting help form non-governmental, government and charitable organizations to rehabilitate juvenile delinquents.
  • To take drug addicts to deaddiction centers.

8. The important issues of law and order

  • To discuss important festivals, fairs, VIP visits, bandhs, strikes, elections in the near future as well as anticipation of natural calamities like floods in order to come up with a plan to maintain law and order in all these situations.

9. Political tensions

10. Measures to curtail illegal activities.

11. To conduct an in-depth discussion about the cases of the police station which came up for hearing in the court in the past week, to try and understand why cases got conviction or were dismissed.

12. To discuss new innovative schemes, circulars and suggestions.

13. For individual development.

  • To take care of one's health and make one's body stronger, by exercising regularly, eating well-balanced meals at regular times, avoiding any kinds of addictions, etc. After the age of 40, to have regular complete health checkups.
  • To save and live economically and plan one's finances properly. This can be achieved by spending well within one's means, spending minimal amounts on religious functions and events like weddings, stopping any kind of expenditure for superstitious reasons, keeping one's family small, living frugally and maintaining savings in one's or one's spouse's name.
  • To read inspiring and good books, reading and thinking good thoughts, reading newspapers, reading the necessary legal books/material in order to ensure proper implementation of governmental work.
  • To collect good friends and participate in social activities for enhanced happiness in life.
  • To reduce the mental stress generated by the duties of police work, they should regularly indulge in activities like practice of yoga, meditation, daily pooja, reading religious texts, and so on.
  • Honesty, integrity, justness, hard work, charity, humility, humanitarian values, generosity towards socially and economically backward classes, are all moral values which bring true happiness in life.
  • By regularly reading religious texts, listening to good music and by spending time in harmony with nature leads to true spiritual happiness. One should use one of these options for oneself.

14. To ensure all-round development of one's family.

15. Environment:-

  • To keep our house, our surroundings, the surroundings of our office clean and to beautify them by planting trees.

16. To increase cooperative and friendly relations with other government departments like Judiciary, PWD, Prosecution as well as with other executive departments.

Brainstorming

  • One should make use of brainstorming to find solutions for the problems at a police station.
  • When all the constables and officers have gathered, the problem which has to be resolved should be explained to everyone.
  • The leader/head should write down on the blackboard the solutions which each person comes up with.
  • No matter what the suggestion somebody might make, no suggestion should be criticized and no person insulted.
  • A solution or idea which is suggested taking into consideration the root cause of the problem tends to be the best solution so people should be encouraged to make these type of suggestions.
  • In the meeting the emphasis should be on encouraging as many ideas and solutions that the individuals can come up with.
  • If someone has made a suggestion, another person can add any improvements that he might think of for the same. In this manner newer and better suggestions/plans/ideas can be obtained and the quality of the work of the work improvement commitee can be improved.

The Utility of the Kamsudhar Mandal

(Work Improvement Committee)

  • In the weekly meetings of the Kamsudhar Mandal, the staff is informed about the progress they have made in their work and their work is appropriately evaluated. This enables them to make the necessary changes in their system of working.
  • All colleagues are present at the meeting of the Kamsudhar Mandal. So automatically, if a person has been shirking work it comes to the notice of his colleagues. Peer group pressure tends to be far more effective than the pressure exerted by the senior officers.
  • The Kamsudhar Mandal is instrumental in initiating a very superior informal dialogue between the constables and senior officers.
  • It provides the opportunity to learn from each other.
  • When all the staff come together once a week for the meeting of the kamsudhar mandal, it nurtures the feeling that they are a part of the police organization.
  • The gold standard for successful management is counseling. For successful management, people should come together and discuss the pros and cons of an issue; finding a way in this manner is the only solution.
  • If everyone participates in finding solutions to the problems and in the decision-making process at the police station, it increases the commitment of the staff to the police station.
  • If the constables and officers actively participate in the decision-making process, it creates a feeling of family-like affection and connectedness for the police station.
  • The participation in the decision-making process confers autonomy to the individuals and generates a sense of responsibility.
  • There is good job satisfaction.
  • Many constables are aware of the issues at a police station and even know the solutions to them. Every constable is not just a human being with two hands, two feet, two eyes and wielding a baton—his brain can be full of creative ideas.
  • The control of the work that is to be done jointly does not rest with one superior officer but becomes a joint responsibility.
  • The Kamsudhar Mandal fulfils the emotional needs (of chatting, coming together, sharing joys and sorrows) and socialization needs of the individuals.
  • In order to achieve the goals of the police force, all the four abilities—physical, mental, emotional and spiritual—that is the whole personality of the constables and officers is put to use.
  • According to the sociologist Mayo, industrialization has led to the polarization of today's society. So the family, village, religious setups are getting decentralized and are disintegrating. So the constables and officers of the police station should now start building the concept of the workplace as a family.
  • Group discussion is a very effective way of bringing about a change in man's attitude. The discussion or interaction between senior and junior officers is greatly helpful in bringing about an attitudinal change in both.
  • After doing extraordinary work, everyone gets the feeling that he is a winner at his job.
  • Research has proved that the head of a company brings about the progress of the company while a single researcher or ordinary employee of the company shows the path to exceptional growth of the company. So it is not necessary that the improvements in an office will come about from the core of senior officers. A junior officer or an ordinary employee can also be the trendsetter in an office and this can be achieved through the Kamsudhar Mandal.